ClickSWITCH

It typically takes anywhere from 2 weeks to 30 days. The amount of time varies and this is part of the process that ClickSWITCH cannot control.

It typically takes longer for direct deposits to be moved over to the new financial institution due to pay period cycles.

No. ClickSWITCH is set up to help you switch your automatic payments and direct deposits. If you choose to designate beneficiaries for any new accounts, you will need to do this directly with Commerce National Bank.

The code is valid for 90 days. If you do not use the service within 90 days, a new code would need to be generated.

The cutoff time is 3:00pm (CST) Monday through Friday. Any switches submitted after 3:00pm (CST) Monday through Friday will be completed the following business day. Once the biller or depositor receives the information, the timeframe depends on their process. It can take up to 60 days.

If you have forgotten your password, please contact a Personal Banker.

You will be asked for additional information to complete the switch. You should add as much information as you can and submit it to ClickSWITCH. ClickSWITCH will do the research and get the switch started. Alternatively, you can print the form and take it to your employer.

Some companies will provide this information, however some do not. ClickSWITCH does provide companies with the option to keep you updated on the progress.

If your original code was never activated, and no password was set up, you can use the original code. However, if your code was activated and a password was setup, and you no longer remember the password, a new code must be generated.

Yes, if you hover over the password field, the requirements will be shown.

No, you will need to check ClickSWITCH to see if it has been completed. You should watch your accounts until payments and direct deposits are moved over to Commerce National Bank.

You will be notified via email. For assistance, please contact a Personal Banker.

This allows time for recurring payments and/or direct deposits to be processed and for switches to be completed.